Terms of Service

These Terms govern your use of the Brandtalk service provided by Talk to your brand (“Brandtalk”, “we”, “us”), based in Sweden. By accessing or using the service you agree to these Terms. If you are using Brandtalk on behalf of an organization, you accept these Terms for that organization.

The service

Brandtalk lets an organization ground an AI assistant in its own brand material, so employees can ask questions and receive answers in the brand's voice, with references to the source material. We may improve, change or add features over time.

Accounts

Accounts are provisioned by an administrator; public sign-up is not open. You are responsible for keeping your credentials confidential and for activity under your account. Notify us promptly of any unauthorized use.

Your content

You retain all rights to the material you upload and the questions you ask. You grant us the limited rights needed to store and process that content solely to provide the service to you. You are responsible for ensuring you have the rights to upload your material and that it does not infringe the rights of others.

Acceptable use

• Do not use the service for unlawful, harmful or infringing purposes.
• Do not attempt to breach security, access other workspaces' data, or disrupt the service.
• Do not reverse-engineer the service or use it to build a competing product.
• Do not abuse rate limits or attempt to overload the service through automated means.

AI-generated answers

Answers are generated by AI models from your material and general knowledge. They may be incomplete or incorrect and should not be treated as professional, legal, financial or other expert advice. Verify anything important before relying on it. You are responsible for how you use the output.

Availability

We aim to keep the service available and reliable but do not guarantee uninterrupted operation. We may perform maintenance, and we may suspend access where necessary to protect the service or comply with the law.

Intellectual property

Brandtalk, including its software, design and trademarks, remains our property. Nothing in these Terms transfers ownership of the platform to you. You keep ownership of your content.

Confidentiality

We treat your brand material and conversations as confidential and use them only to provide the service, as described in our Privacy Policy.

Termination

You may stop using the service at any time. We may suspend or terminate access for breach of these Terms or where required by law. On termination, your content is deleted as described in our Privacy Policy.

Disclaimers and liability

The service is provided “as is” without warranties of any kind, to the extent permitted by law. To the maximum extent permitted by law, we are not liable for indirect or consequential losses, and our total liability is limited to the amounts paid for the service in the preceding twelve months. Nothing in these Terms limits liability that cannot be limited under applicable law.

Governing law

These Terms are governed by the laws of Sweden, and any disputes are subject to the exclusive jurisdiction of the Swedish courts.

Changes

We may update these Terms from time to time. Continued use after a change takes effect constitutes acceptance of the updated Terms.

Contact

Questions about these Terms? Reach us at hello@talktoyourbrand.com.